Description based on the Specified Commercial Transactions Act
Sold by:
Mind Up Inc.
Service Name:
mindup online store
Name of the general manager:
Tomonao Yamamura
Sales business location:
2-4-20 Shimoida, Kofu City, Yamanashi Prefecture, 400-0064
telephone number:
055-222-4618
Reception hours: 10:00-17:00 (excluding weekends and holidays)
*If it is outside of business hours, please contact us by email.
Public email address:
info@mindup.co.jp
Homepage:
https://mindup.co.jp/
Product credit:
Based on the price displayed on each product. Please check each product page for details.
Required amount other than the product price:
[ Domestic Delivery ]
Shipping Fee
If the total amount of the products is 3,300 yen or more (tax included), shipping is free (excluding Okinawa Prefecture and remote islands).
If the total amount is less than 3,300 yen (tax included), we will charge 660 yen.
*For Okinawa Prefecture and remote islands, a shipping fee of 1,650 yen will be charged.
Payment methods:
[ Domestic Delivery ]
Credit Card (VISA / Master Card / American Express / JCB), PayPal
Delivery time:
[Domestic delivery]
We usually ship within 2 business days after your order is confirmed.
Shipping carrier:
[Domestic delivery]
Sagawa Express, Yamato Transport
Returns and Exchanges:
[Domestic delivery]
1. Returns and exchanges due to customer convenience
If the product is unused and you contact us within 7 days of its arrival, we will accept returns. The return shipping cost will be borne by the customer. Please notify us in advance for returns or exchanges within 7 days from the date of receipt.
Returns and exchanges cannot be accepted in the following cases:
・Products that have been opened and used once
・If the product is damaged, soiled, or broken while in the customer's possession
・Products without packaging (bags, boxes, cases)
・If the product was not purchased from the Mind Up online shop
・Products that have been delivered more than 8 days ago
・If you have not contacted Mind Up in advance
・Gold and silver products
2.In the case of a return or exchange due to a defect on our part
If there are any mistakes with the product, or if the product has scratches, dirt, or the possibility of initial defects, please contact the Mind Up Online Store. We will respond promptly.
If it is determined that there is a defect on our part, we will bear the round-trip shipping costs, and in principle, we will exchange it for the same product (in the unlikely event that an exchange for a good product is not possible, we will provide a refund).
Return address
2-4-20 Shimoida, Kofu City, Yamanashi Prefecture, 400-0064
Mind Up Inc.
Regarding order changes and cancellations:
We only accept changes or cancellations to your order before the product is shipped. Please contact us promptly via the inquiry form.
Please note that if the shipping preparation has already started at the time you contact us, we will not be able to accept any changes or cancellations to your order. Thank you for your understanding.